Customer Support Channels
A 60–Minute Ticket Response Guarantee
All your assistance requests will be replied to in maximum one hour after the ticket or e–mail is submitted. If your case calls for additional assistance from a server admin, we’ll direct the trouble ticket or the email to the person in charge, without delay then leave a comment to notify you that more time will be needed for reaching the optimal solution. If you take advantage of our Managed Servers package, any of the tasks included there will be completed whenever you desire.
A Premium Client Support Service
Should you need assistance using our Web Hosting Control Panel or with any of the applications that we’ve pre–installed on the server on your behalf, don’t hesitate to touch base with our technical support team anytime via the ticketing system. Moreover, should you need help managing your dedicated web hosting server, you can order our Managed Servers package, that includes Operating System updates every week, problem troubleshooting and installation services, server monitoring and rebooting services, data backup disk space, etcetera.
A User–Friendly Help Area
Our Web Hosting Control Panel was preinstalled for each dedicated web hosting plan. Among its characteristics is a rather useful integrated knowledgebase that will walk you step by step on everything that you can do. The majority of instructional articles have video versions which show all the operations that you can carry out in a very illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.