One-Hour Response Guarantee

Want to know more about the 1-hour response time guarantee and how you could take advantage of it in your capacity as client?

If you’ve ever got any queries with regard to the hosting service or if you experience a problem with your websites, you’ll need to contact the respective web hosting provider’s tech support team. It may not make a difference how swiftly they’ll respond if you’ve got a question of a generic nature, but a problem like a botched web app update, for example, may lead to your site becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the site will be down. In case you offer goods or services online, any outage will destructively influence your website and you can lose current or prospective clients. Many web hosting providers, primarily resellers, answer support tickets and emails within 24 hours, but in the online world this is far too long, as clients will hardly ever go back to a website that isn’t working properly over a prolonged stretch of time.

One-Hour Response Guarantee in Cloud Website Hosting

If you’re using any of our cloud website hosting and you’ve got an inquiry or experience some difficulty, you can contact us 24/7/365 by posting a trouble ticket or by writing an e-mail and we’ll make sure that you get a reply in less than sixty minutes. In case the issue can be resolved, we will do it before we get back to you, while in case there’s something that you have to do on your end, we will provide you with all the necessary details – what settings to check, what workable solutions to try, etc. Typically, you’ll receive a reply within maximum 30 minutes, which means that waiting around for hours and hours or even for more than a day to receive assistance is something unthinkable. Our one-hour response time guarantee is valid for any question that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a ticket via your web hosting Control Panel or write an email connected with your semi-dedicated server, you’ll get an answer within no more than one hour. You can touch base with us at any time in regards to technical, billing or general issues and considering the fact that we are available 24 hours a day, you will invariably obtain support without any delay. Based on the particular question or issue, we’ll supply you with more info, eliminate the complication if it’s been caused by something within our reach or inform you what to do on your end in case you need to update a given setting for a web-based app that we cannot access. You can forget about waiting for an entire day for each single reply. The fact is, in the majority of cases we answer emails and tickets within no more than 20-25 minutes.