A live chat is among the channels of communication offered by some hosting companies as a part of their support services. Determined by the company, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand a word as compared to a call with a representative. In addition, when the problem that you experience requires some time to be examined and resolved, you will be able to do something different in the meantime instead of just waiting, as you would have to do if you call. Also, you can use a live chat support service free of cost as long as you have web accessibility even if your web hosting provider is situated in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Website Hosting

Together with the phone and ticket support, we provide live chat support too. You're able to contact us every day, including holidays and weekends, and we can give you more information about the cloud website hosting that we provide if you are not among our customers yet, or about general and billing questions when you already have a user profile. Though for strictly technical issues you will need to open a trouble ticket to our tech support, since such issues will need extra time to be taken care of, you may still get in touch with us on the live chat for some technical info. To give you an example, we will help you set up an email address in your email client or troubleshoot a number of problems, saving you a lot of time. Even if our phone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is online every single day, even on weekends and holidays. It's the most effective way to find out more details about our Linux semi-dedicated servers if you do not have an account yet or to have a problem resolved in case you are a client and our customer care representatives will help you in real time no matter what time of the day you join our chat. In case you wonder which package is more appropriate for your sites, in case you need a piece of advice whether you should acquire a certain upgrade and how to order it or in case you have difficulties setting up an email account on your computer, you will be able to contact us and we will supply you with the needed info quickly. The live chat is online even after our phone lines are off for the day, therefore when you have an account here, you can rest assured that you'll always get instant help with any question or trouble that pops up.