A ticketing system is the most popular correspondence medium that web hosting providers offer to their clients. It’s typically part of the billing account and is the best way to deal with an issue that requires a certain period of time to investigate or that has to be escalated to an admin. Thus, all replies given by either side will be kept in the same location in the event that someone else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, so you’ll need to log in and out of at least two accounts to do a given operation or to touch base with the company’s customer support team. In case you wish to administer a number of domain names and each one of them is hosted in a different account, you will need to use an even larger number of accounts simultaneously. Furthermore, it might take a considerable length of time for the provider to respond to your tickets.

Integrated Ticketing System in Cloud Website Hosting

In contrast with what you may find with a lot of other web hosting companies, the support ticket system that we use with our cloud website hosting is an integral part of the Hepsia Control Panel, which is included with all accounts. You will not have to remember several logon names and passwords, as you will be able to manage both your tickets and the web hosting account itself from a single location. So, in case you have a query or bump into a complication, you can contact our tech support team instantly. Our ticketing system comes with an intelligent search mechanism. This means that even if you have opened a lot of tickets over the years, you’ll be able to find the one that you want without any difficulty. Furthermore, you can check knowledge base guidelines for resolving commonly met challenges.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more efficient to manage everything from one location, which is the reason why we’ve implemented a ticketing system into the in-house created Hepsia hosting Control Panel, which is offered with each semi-dedicated server plan. This will enable you to handle the communication with our client support team together with your hosted content, so you won’t need to memorize an additional user name for a separate interface. You’ll be able to open a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse whilst you’re browsing the content hosted in your semi-dedicated account. Additionally, you can look through older tickets using an intelligent search option or have a look at relevant help articles, which include solutions to commonly encountered issues. The inbuilt ticketing system is closely monitored 24-7 with the maximum response time being just 60 minutes, so there’ll always be somebody to assist you.